Service Management Made Simple

Written by an automotive industry expert and former Toyota business consultant, this book is for automotive repair shop owners and managers who want to grow their business, improve customer retention, and increase profitability. Service Management Made Simple delivers easy-to-implement industry best practices in an easy-to-read format. Creating an extraordinary customer service experience, improvi...
By Gregory J Marchand
Paperback: 220 pages
Publisher: CreateSpace Independent Publishing Platform (January 4, 2012)
Language: English
ISBN-10: 1466214422
ISBN-13: 978-1466214422
Product Dimensions: 6 x 0.5 x 9 inches
Format: PDF ePub TXT book
Reviews:
It's the little things, that is where this book shines. The author doesn't go too deep into the subjects, but gives you an overview and practical advice that is necessary to becoming a well respected shop with high customer retention. If your reading this review then your like me, looking for a few ...
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