Business and Money ebooks

Service Management Made Simple

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Written by an automotive industry expert and former Toyota business consultant, this book is for automotive repair shop owners and managers who want to grow their business, improve customer retention, and increase profitability. Service Management Made Simple delivers easy-to-implement industry best practices in an easy-to-read format. Creating an extraordinary customer service experience, improvi...

By Gregory J Marchand
Paperback: 220 pages
Publisher: CreateSpace Independent Publishing Platform (January 4, 2012)
Language: English
ISBN-10: 1466214422
ISBN-13: 978-1466214422
Product Dimensions: 6 x 0.5 x 9 inches
Format: PDF ePub TXT book

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Reviews:
It's the little things, that is where this book shines. The author doesn't go too deep into the subjects, but gives you an overview and practical advice that is necessary to becoming a well respected shop with high customer retention. If your reading this review then your like me, looking for a few ...


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Unique characters (a previously married hero with adolescent children, for example) made this an enjoyable read. So I downloaded Brian's novel to my Kindle and started reading last week. The recipes are simple and "old-fashioned" but they are great to use as a reference.
  • Service Management Made Simple pdf
  • Download Service Management Made Simple pdf
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  • 978-1466214422 pdf
  • Download 1466214422 pdf

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