Client Relationship Management: How to Turn Client Relationships into a Competitive Advantage

This book reveals how to truly excel at meeting client needs and lock in future business, client testimonials, increased referrals and client loyalty. Insightful and full of common sense, Client Relationship Management sheds new light on managing the six elements of successful client relationship management: The client relationship, relationship/project initiation, planning, implementation, closeo...
By David A. Po-Chedley
Paperback: 185 pages
Publisher: HRD Press, Inc. (January 2001)
Language: English
ISBN-10: 0874256372
ISBN-13: 978-0874256376
Product Dimensions: 7.5 x 0.4 x 9.2 inches
Format: PDF ePub TXT book
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